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Postage / Returns

Ankh-Morpork Post Office
Ankh-Morpork Post Office


OUR BASIC POSTAGE RATE FOR ALL UK ORDERS IS JUST £2.50.
THIS IS REGARDLESS OF WHETHER YOUR ORDER CONSISTS OF A SINGLE
BUTTON BADGE OR NUMEROUS ITEMS.  THERE ARE A FEW EXCEPTIONS ON
HEAVIER GOODS SUCH AS SIGNED BOOKS, BRONZE FEEGLES AND
FRAMED PRINTS WHERE EXTRA POSTAGE WILL BE ADDED AT THE CHECKOUT.


OVERSEAS POSTAGE WILL BE CHARGED AT COST. IF YOU ARE OUTSIDE OF THE
UK AND DO NOT SPECIFY YOUR CORRECT COUNTRY AT THE CHECKOUT YOUR
ORDER WILL BE HELD IN LIMBO UNTIL YOU PAY THE CORRECT POSTAGE.
AN E-MAIL WILL BE SENT TO YOU DETAILING THE ERROR. IF WE DO NOT
HEAR BACK FROM YOU WITHIN 5 DAYS YOU WILL BE
REFUNDED AND YOUR ORDER CANCELLED.

WE WILL NOT POST ANY OVERSEAS ORDERS THAT HAVE OPTED FOR UK POSTAGE ONLY.

RETURNS ARE ACCEPTABLE ON MOST OF OUR ITEMS WITHIN 14 DAYS BUT
ALL ITEMS MUST BE RETURNED TO US IN AN UNWORN / RESALABLE CONDITION.
THIS DOES NOT INCLUDE EARRINGS, SIGNED PRINTS OR ITEMS THAT HAVE BEEN PERSONALISED. WE ARE NOT RESPONSIBLE FOR ITEMS THAT ARE EITHER
LOST OR DAMAGED IN TRANSIT AND RECOMMEND THAT YOU USE EITHER
A RECORDED OR SPECIAL DELIVERY SERVICE FOR RETURNS.


PLEASE BE AWARE THAT WHEN ORDERING T-SHIRTS EACH ONE IS MADE
SPECIFICALLY FOR YOUR ORDER AND SO PLEASE DOUBLE CHECK
SIZES AND CHOOSE YOUR DESIGN CAREFULLY.


WE DO NOT DELIVER YOUR ITEMS PERSONALLY AND LEAVE THIS PART
OF OUR BUSINESS TO THE ROYAL MAIL OR INTERLINK. WE ARE THEREFORE
UNABLE TO UNDERTAKE ANY SPECIFIC DELIVERY REQUESTS.


WE DO NOT TAKE ANY RESPONSIBILITY FOR ITEMS THAT ARE DELIVERED
TO ANY P.O. BOXES, BFPO ADDRESSES, STUDENT RESIDENCES OR
PLACES OF WORK. ALL ITEMS POSTED TO ANY OF THE
ABOVE ARE SENT AT YOUR OWN RISK.


IF YOUR ITEMS ARE SENT BY RECORDED / SPECIAL / COURIER DELIVERY THEY WILL
REQUIRE A SIGNATURE. IF YOU ARE OUT / UNAVAILABLE AND A NOTICE HAS
BEEN LEFT  YOU ARE NOW RESPONSIBLE FOR THEIR COLLECTION WITHIN
THE TIMESCALE SPECIFIED. IF THE GOODS ARE RETURNED TO US YOU
WILL BE CHARGED THE RETURN POSTAGE AND A MINIMUM SURCHARGE
OF £5.00. PLEASE BE AWARE THAT UNDELIVERED  ITEMS CAN TAKE
SEVERAL MONTHS TO GET BACK THROUGH TO US.



NONE OF THE ABOVE IS MEANT TO SOUND TOO HARSH OR FORMAL, BUT
WE ARE EXPERIENCING A LARGE INCREASE IN RETURNED MAIL PRIMARILY
DUE TO CUSTOMERS SIMPLY NOT BOTHERING TO COLLECT THEIR
ITEMS FROM THEIR LOCAL SORTING OFFICE.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

The Ankh-Morpork Post Office
The Ankh-Morpork Post Office


 

© Sandra Kidby / PJSM Prints 1995 - 2008